Priya M

 Having 4+ years of professional experience in ITSM Tool As a ServiceNow Developer and admin.
 Worked on different applications like Incident Management, Problem Management, Service
Catalog, Integration.
 Experience working with Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes,
Access Control Lists, Workflow Activities, etc.
 Have good experience in JavaScript, Glide Record, and Glide Ajax scripting used in ServiceNow.
 Have good experience in creating and managing Service Catalogs, Record Producers and Order
Guides.
 Created various workflows for Change Management, Service Requests and SLAs and was involved in
redesigning the workflows using ServiceNow Workflow Editor.
 Created and utilized Update Sets to move customization between instances. Responsible for
handling Update Sets.
 Experience in performing root cause analysis, risk identification, and risk mitigation.
 Experience with Agile software development methodologies and good knowledge of Discovery.
 Excellent problem-solving skills with a solid technical background, able to meet
deadlines.
 Having Good Knowledge of Service Portal.