Prashant Kumar

Working as ServiceNow Developer.

ServiceNow Platform Administration/Development Skills:

* Have worked on ServiceNow Release Versions Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston and London.

* Experience in implementation of Business Rules, UI Actions, UI Policies, Client Scripts, UI pages, UI Macros, Script Includes, Security Access Controls and hands on various client and server side scripting APIâ??s in ServiceNow.

* Experience in working on the ITIL Process Configuration like Incident, Problem, Change Management, Knowledge Management, Service Catalog, and SLA in ServiceNow.

* Experience in working with ServiceNow workflow editor and tailoring existing ITIL workflows to customer requirements.

* Extensive hands on Service Catalog Management across all catalog types like Record Producer, Catalog Items, Order Guides, Content Items also including areas like Entitlement Scripts, Variable Sets, Catalog UI Policies and Catalog Client Scripts

* Worked extensively on Data Import for various file formats(CSV, Excel, XML).

* Experience of working with Import Sets and Transform Maps.

* Experience in Configuring User accounts, Groups, Roles and also importing users from LDAP.

* Good Design understanding on Tables, Table Extension, Relationships between tables and controlling data access using ACLâ??s

* Worked extensively on Events and Notifications.

* ServiceNow Integrations: Web Services integration with BMC remedy using SOAP API.

* Developed Custom Applications.