Identity• Involved in major decision making to onboard cutting edge & industry standard tools for automating IT landscape
• Core team member in designing in-house solution for high value contract management
• Provided an industry benchmark solution for managing canal transits
• Managed end to end integration for market proven SaaS solutions
• Worked with business managers to understand business processes and challenges and provided sophisticated solution to reduce manual efforts and helping to make right business decisions
• Hands on experience in interacting with senior management, solution architect team, user coordinators, technical team, testing team, software quality assurance team and end users. Also have experience in offsite/onshore model.
• Knowledge in preparing process maps, gap analysis, defect analysis, requirements analysis, preparing functional specifications, design, preparing test scripts/cases, supporting SIT/UAT/Implementation/Production Support, Team Management, Training the Trainers, Reviewing the work products.
• Competent in providing functional, technical and architectural solutions for various systems which are good in user experience, productive, scalable, interoperable, legal compliant. Have good exposure to 3 tier (Web Based) and 2 tier client server systems.
• Expertise in User provisioning process, Configuration, Profile management, Page Layouts, Scripting, Workflows, Data Loads.
• Prepared the High-level & Low-level functional Design Documents for internal and external audits
• Extensively worked on project automations to improve productivity and decreasing TAT
• Project management by evaluating estimated work Vs available capacity
• Ability to work independently & in teams and deliver the results as per timelines
• Interacting & coordinating with onshore clients on Technical and Project requirements and involving in critical capacity decision making.
• Designing “To-be” workflows to identify bottle necks and solving using latest techniques
• Managing user provisioning and delivering solutions to optimize licensing cost
• Integrated SaaS apps with minimal defects
• Designing client assurance workflows to mitigate business risks
• Managed Greenfield & Brownfield projects, training end user community, writing user manuals and demo to stakeholder
