Data Modelling
How to include properties of a class to another class.
Embedded properties
Declare expression
Declare index
Acitivties
Parameter and variables
Data transform
Portals
Menus
Reports
Case Design
ï?? Stage Configuration, Work Status
ï?? Routing & Assignments
ï?? SLA Intro and Creation
ï?? Review of Advanced Case Processing
Debugging:
ï?? Clipboard
ï?? Live UI
ï?? Tracer
ï?? SMA
Agents
ï?? What is Agent
ï?? Agents creation
ï?? Agents Scheduling
ï?? Agents Types (Standard/Advanced/Legacy)
ï?? Queue for Agent
Different Types of pages
ï?? Types of Pages
ï?? Data Pages
ï?? User Pages
Email Configuration
ï?? Data-Email Account
ï?? Send Email
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