Communication Skills Training

LIVE

30 Hours

Course offered by Sudhir Choudhary

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Background

Being able to communicate effectively is the most important of all life skills.
Communication is sending or receiving ideas, thoughts or feelings from one person to one or more persons in such a way that, the person receiving it understands it in the same way the sender wants him/her to understand.

Objective

After this training, one will be able to:

Improve the effectiveness of your communication
Understand Communication Dynamics
Develop Effective Listening and Responding Skills
Understand Active vs. Passive vs. Reflective Listening
Using questions more productively
Understand and Improve Body Language
Seeing things from other points of view
Understand how to structure information that is communicated
Keep communication concise and to the point

Training Topics

.What is Communication

Components of effective Communications
Effective Speaking
Conversational Skills
The communication Process

Verbal Communication

Developing effective Questioning / Probing Skills
- Closed Questions
- Open Questions
- Reflecting and Clarifying
- Paraphrasing
- Summarising
- P â?? PITCH
- I â?? INFLECTION
- C â?? CONNECTION
- T â?? TONE
- U - UNDERSTANDABILITY
- R â?? RATE OF SPEECH
Listening Skills
Active Listening
Reflective Listening
Clarifying
Passive Listening

Greetings and Introductions in Business

To enable participants create a lasting positive impression when they meet people for the first time in business situations.

o Non-verbal Communication

Smiling
Posture
Handshake
Eye Contact

o Self-introductions

o Handling introductions

o Exchanging business cards

Interpersonal Effectiveness in Meetings
To equip participants with strategies to conduct themselves in a healthy and positive manner during meetings with their colleagues and their customers.

Conference call etiquettes
Ground rules for conference calls
Making introductions
Punctuality
Doâ??s and donâ??ts on conference calls
Using the â??Muteâ?? function
Meeting Etiquette

Training Methodology:

PowerPoint Presentation â?¢ Role Plays â?¢ Group exercises activities â?¢ Movie and Audio Clips

About the Trainer

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2 Courses

Sudhir Choudhary

B.Com; MBA (XLRI)

20 Years of Experience

He is Skills Enhancement Consultant & Trainer, is a Professional Manager having had a well balanced Senior General Management and Profit Centre Managerial exposure, of over 35+ years, to all aspects of running highly growth oriented and profitable businesses.

After completing his MBA from XLRI, he has held a number of Senior General Management and Profit Centre positions in large MNCÃ¢??s both in India and the Gulf . He has, also, been directly responsible for formation and management of Direct Sales companies in Muscat and Dubai.

He has very good exposure to International Marketing, not only having travelled extensively to Japan, USA, Europe, U.K. South East Asia, Far East, Mauritius etc. but also having worked for a large span of his career in the Gulf.

His expertise and interests span a wide spectrum of areas covering Strategic Management, Marketing Skills, Direct Selling Skills, Strategic Brand Management, Youth Entrepreneurship Development & Training, and Professional Soft Skills Enhancement Training & Development.

He is a Certified Mentor and is actively associated with Bharatiya Yuva Shakti Trust (BYST) as a Mentor for youth entrepreneurs. He, also, conducts training / workshops in Entrepreneurship Mentoring, Entrepreneurship Development skills, Marketing Strategy/Challenges for Small Businesses, Professional Soft skills Enhancement Training etc.

He manages Skilathon, Skills Enhancement Training Centre, conducting Professional Soft Skills Enhancement Training and Marketing Education Training.