Topics Covered
- Assertiveness & Self-Confidence
- Business Communication
- Communication Strategies
- Interpersonal Skills
- Public Speaking
Who Should Attend?
Ideal for candidates who want to understand the skills and techniques of the different communication strategies and the importance of effectively utilizing these strategies in different types of business scenarios to further improve the communication flow in the workplace. The candidate must know the basic of English language and should have completed high school / undergraduation.
Learning Outcomes:
At the end of this program, participants will be able to:
- Understand what communication is
- Identify ways that communication can happen
- Identify barriers to communication and how to overcome them
- Develop their non-verbal and para verbal communication skills
- Use the STAR method to speak on the spot
- Listen actively and effectively
- Ask good questions
- Use appreciative inquiry as a communication tool
- Adeptly converse and network with others
- Identify and mitigate precipitating factors
- Establish common ground with others
- Use “I” messages