CRM stands for Customer Relationship Management. Every orgnisation needs this in order to keep a track about their customers and to know about the exact requirement about their clients.

This also helps the management to manage their sales team and keep a track on the amount of business they have in their pipeline.

This course is for students who are looking for job and can possess some professional knowledge about CRM which will lead them to get a good job in the IT industry. 

BY pursuing this course you will be able to implement CRM in organizations. This course will also help you in understanding business processes and implementing the same in CRM.

Even if you are in Sales then also learning CRM will help you as your management would expect you to use CRM and capture the data about clients. This will give you regular notifications about your meetings and phone calls.

Learning CRM is need of an hour.