Rajiv Tawakley

Stock Market Technical Analyst and Trainer Core Responsibilities:
# To conduct Technical Analysis Seminars.
# To teach Advance Technical Analysis Techniques.
# To help our customers to overcome the challenges they face today in their financial growth, financial controls, and risk management.
SPOC Role in my current profile:
In addition to my role, I have a responsibility to be a spokesperson for quality. As a quality SPOC (Single Point of Contact) for my team, I need to look into the following:
* To ensure the team meets the benchmark and quality targets on a monthly basis.
* Side barge and audit sample of calls to record feedback and find out area of improvement.
* Make regular changes to handle and carry out the core process which improves customer experience and profits.
* To bridge knowledge gaps if any by providing regular feed backs to colleagues and check whether the customer was able to comprehend to what the colleague was explaining.
* To ensure the team meets and exceeds the knowledge checker target conducted on a
monthly basis.