Identity- 5 years of experience in implementing CRM solutions on Salesforce Platform
- Strong Knowledge in SFDC Customization and implementing sales cloud and Service cloud.
- Experienced in Creating Roles, Profiles, Validation Rules, Email Services, Page Layouts, Workflow Alerts and Actions, Entitlement Process, Process builder and Approval Workflow for implementing complex business process automations.
- Worked extensively on various Salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.
- Strong understanding of Security Controls for implementing security such as sharing rules at object, field, and record level for different users at different levels of organization
- Experience in customizing Force.com UI using Visual Force and Page builder technology - Page layouts, Search Layouts, Custom links, Custom Buttons etc.
- Proficient working in Force.com IDE, Eclipse and created and configured multiple Sandbox environment like Developer Sandbox, Testing Sandbox.
- Robustly experienced in Data Migration using Data load tools like Data loader, Import Wizard, Command Line Data Loader and Workbench.
- Greatly skilled in Deployment using change set.
- Experienced with integration of AppExchange applications. (Adobe eSign, SMS Magic, Five9, Avaya)
- Internally trained for Five9 (IVR Calls)
CERTIFICATION:
- Salesforce.com Certified Developer. (Certification Number:2376331)
- Five9 Inbound Administrator Certification Exam (Certification Number:94212)
- Five9 Outbound Administrator Certification Exam (Certification Number:94212)
- Salesforce Platform Developer 1. (Certification Number:17249107)
