IdentityI am a Pharmacist, compassionate professional, who has been consistently praised as respectful and responsible person by my co-workers and management. Over the course of my 17+ years of experience in the career, I have consistently demonstrated lead positions included process lead Global client delivery, Team management & Risk management, lead operations and compliance abilities in every aspect of my previous role in Pharmacovigilance included Safety Reviewer and Case Validator, and Quality, Training and Compliance lead in Accenture, including cleared FDA inspection for the client Pfizer.
I am well trained and certified in Lean Six Sigma & quality tools. Green Belt certified from KPMG Chennai (May 2016)
I am a B.Pharmacy graduate from a reputed Institute, Madras Medical College (1997-2001)
I have completed Diploma in Computer Application from LIBA Institute (2000)
Training & Compliance Responsibilities: (Online/Offline training)
• Onboarding budding batch, providing IT facilities, including technologies as and when required.
• Work with the process leads to implement new process & enhances existing process to ensure process compliance.
• Work with the capability lead and operational excellence team to improve the quality process.
• Ensure data security privacy measures are implemented in the projects by working with the process lead.
• Creating SOP & SWI development and maintenance.
• Work with the training team and support to monitor that the employees are trained and records are maintained as per defined training curriculum.
• Supporting client in due diligence visits & audits.
• Provides support activities for regulatory inspections, internal audits and/or strategic quality initiatives.
Skill sets included the following:
Decision Making.
Handling critical and administrative tasks (High Risk Engagement Project).
In-depth knowledge of medical terminology and practices including medical narrative writing for the adverse drug reactions and product summary.
Knowledge of the principles of specialized sciences directly related to Pharmacovigilance.
Proficiency in MS Office software with an emphasis of Word, Excel, Outlook, Access and Power point.
Ability to communicate clearly, concisely and courteously with clients.
Expertise in client relationship development and management.
Comprehensive knowledge of handling operations and process methods.
Proficiency in lean six sigma methodology, Lean Six Sigma Green belt certified (KPMG).
Proficiency in quality tools (Business Excellence).
Skilled in handling BCP situations, Risk management and crisis.
Built a positive, collaborative team environment with health care professionals, lead by example, provide training and mentoring for freshers and less experienced colleagues and operations staff, assist service delivery lead as and when needed.
Established and maintained effective service operations communications i.e. provided regular feedback to manager and other relevant stakeholders on pharma business, out of scope work challenges/issues and successes, effective feedback on project performance to junior members.
Worked towards ensuring completeness of individual tasks on the daily basis.
My accomplishments included:
1) National level Award winner 2 times consequently in National Elocution Competition (Indian Pharmaceutical Association) (Year 2000)
2) 12 Rewards within Accenture.
3) 2 US Client Certification.
