IdentityKoteswari is a professional Trainer and Software Architect with over 14 years of experience in the field of Healthcare software development .She holds a Master�¢??s degree in Physics and Togaf 9 enterprise architecture certification. She has vast experience in Learning and Development and coaching people. She started her career as a professor, teaching Physics and presently serves as an Architect and learning and development lead.
She is an Entrepreneur and cofounded Technosoft Labs a company specializes in Hospital Administration Software development. She has trained new and existing clients including hospital and office based staff on behavioral healthcare practice management software package. Worked with clients from acquisition through to implementation and training and followed up as needed. Modules taught included scheduling and registration, electronic medical records (EMR), clinical notes, document management, billing and payment posting. Managed customer service department, oversaw all client accounts.
Conducted training courses and webinars on proprietary practice management software including electronic medical records, clinical notes, medical billing and payment posting modules
Installed and implemented client/server solution using SQL Server Express or SQL Server Management Studio along with the medical software package at client sites
Managed customer support team to ensure customer satisfaction; worked with clients to resolve any outstanding issues; followed up to ensure client satisfaction of work completed
Created, revised and updated instructional materials and manuals to reflect software changes and progression
Authored training materials, manuals, and slide presentations, and produced training videos
Provided custom training to clients on-site and via interactive and engaging web-conferencing
