Shubham Kedia

6+ year of experience with Global clients, CFS/ITSM, end to end Knowledge management, IT service delivery (Incident, Problem and Change Management) Agile, Jira approach for Projects, various reporting calls and Dashboards, and Collaboration with Technical teams. Working on multiple of Projects and Implementing different methodology as per projects requirement i.e., Agile, Waterfall etc. and apply different lifecycle as per Project requirement i.e., Solution Delivery Lifecycle (SDLC), Infrastructure Delivery Lifecycle (IDLC), Agile Development Lifecycle (ADLC). Support the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation, design and deployment and participate in unit-level and organizational initiatives to provide high-quality and value-adding consulting solutions to customers.
ITSM Tools :- Servicenow ITSM , Service Manager
ITSM Processes :- Incident/Problem/ Change/Configuration/Capacity/Release
Infra Monitoring Tools :- Moogsoft, HPOMI, Nagious, Dynatrace
Apple MDM Tool:- JAMF PRO, Maas360
Other Tools :- Solution Manager, PDocs, JIRA, Auto-ops, BMC Remedy, Cisco Meraki, Gnosis, MSB