Effective and efficient communication is universally regarded as a key ingredient in success. During this workshop we look at different levels of communication, discuss the basic skills of effective communication, and demonstrate the basic skills including the need for good listening. For leadership skills, team management, excellent customer service effective communication skill is a must. So how do we improve, develop and enhance it? This workshop will address that question by providing innovative communication strategies that will give us the edge in both face-to-face and over-the-phone encounters. This communication skills workshop provides an opportunity for participants to look at and get feedback on their own communication style - to highlight the resources, strengths and talents they already have. It is a practical workshop on listening and responding skills, an introduction to interpersonal skills, the opportunity to practice core communication skills and techniques for working more effectively on a day-to-day basis. Emphasis has been put in the design to enable participants to enhance their presentation skills.

Topics Covered

Communications and Interpersonal Relationship Assumptions and Openness Personal Style Listening Skills Presentation Skills

Who should attend

Anyone who wants to improve their communication Skills

Pre-requisites

Have a Flair for English Knowledge with an self interest to improve

What you need to bring

Note books and pens

Key Takeaways

Upon completion of this program participants will be able to: •Understand clearly the importance of good communication •Be able to communicate more effectively with team members; •Read and send non-verbal signals as intended •Communicate differently with different levels of people •Skills for communicating over the phone •Develop Assertiveness skills •Strategy & Action plan