Do you seek to learn and master the skills to attain excellence in Call Center and BPO sector?

If yes, then grab this opportunity to avail the best training of experts to nurture your talent and gain expertise to handle calls efficiently, confidently impressing the clients.

The course focuses on all-around personal and personality development required for excellence in the call centre or BPO or ITES field.

The course includes various aspects like accent neutralisation and language training which enhance speech mechanisms, sounds, and articulation.

Care is taken in teaching and training the realms of communication skills and handling customers effectively in service centres.

We teach the ways to handle impressive telephone conversations and send responsive and strengthened mails.

Trainers thereby, deal with the details of these aspects for the benefit of the students.

(Class will be for 2 hours for 3 to 4 days per week, per month for 3 months.

It is a monthly class for the 3-month cycle with various modules depending on the candidate's requirements & level).

This training program is designed for â??One-on-oneâ?? session and also for â??One-to-manyâ??.

There are 3 levels, depending on the clientâ??s present level of communication and other parameters:

â??Beginnerâ??s Levelâ??, â??Intermediate Levelâ?? And â??Advanced Levelâ??.

Topics Covered:

The course will encompass the following important topics:
Accent Neutralization Training
English Language Training
Communication Skills Training
Customer Service Training
Telephone Etiquette
Email Etiquette Training
Writing Skills Training
Business Etiquette Training
Cultural Awareness and Cultural Sensitivity Training

Who should attend:

The course can be attended by all career aspirants desiring to be successful in the call centre or BPO or ITES sector. The course can also be availed by interested professionals who are already pursuing their career and wish to grow in their jobs.

Pre-requisites:

The candidates attending the course must have the willingness to learn the techniques and excel in the call centre / BPO / ITES sector.

What you need to bring: Willingness to learn the techniques and excel in the call
center / BPO / ITES sector.

Key Takeaways:

The candidates attending the course will attain comprehensive training about the techniques to handle calls and the skills to excel thus, rendering confident self-esteem. Students attending the course will Learn proper accent neutralisation Be more confidence about language. Enhance speech mechanisms, sounds, and articulation Develop skills in handling customers effectively in service centres Attain more knowledge on how to handle impressive telephone conversations and send responsively and strengthened mails.

FEES: Rs 7600

VENUE:
1) Student Home
2) At My Place
3) Online