Verified
IdentityProficient in running successful method-oriented operations and taking initiatives for business excellence through process improvement; targeting assignments in Service Delivery / Project Management/ Analytics Operations
Decisive, strategic & performance-driven professional with 14.5 years of comprehensive understanding of ITES/BPO Operations & strengths in efficient operations and client servicing
Proven success in end-to-end service delivery management / Analytics and ensuring effective management of various resources to client requirements; capabilities in optimizing / process performance and efficiencies
Proven acumen in setting up and rolling out successful project / quality management in service environment, overachieving expectations and exceeding all set goals by enduring excellent customer relationships
Rich experience in managing technical project management activities encompassing planning, analysis, scope & risk management, contingency planning & resource management to ensure on-time delivery
Recruited and managed also a team of Automation / Analytics which added value to clients with technical and project skills
Successful implementation and training on Six Sigma / Lean principles to enable continuous improvement resulting in improving productivity & accuracy with the operations teams
Insightful understanding the Business, Finance, Quality and Technologies while implementing & designing strategic plans for operations management
Being people manager, driving high performance influencing the team and stakeholders
