This is 2-day APMG accredited course “ITIL® 2011 Foundation in IT Service Management We are Accredited Training Organization (ATO) by APM Group-UK. ITIL® 2011 Course Outline: Introduction to ITIL and Best Practice, Service Lifecycles, Service Operation ,Service Transition (including Change Management), Understand the terminologies, key principles and concepts of IT Service Management. benefits and challenges of ITIL 2011 Foundation. Introduction Of Service Management processes,Service lifecycle Stream. Continual Service Improvement (including 7-Step Improvement Process, Deming Cycle and the CSI Model).

Topics Covered

Topics: Introduction to ITIL and Best Practice, Service Lifecycles, Service Operation ,Service Transition (including Change Management), Understand the principles and concepts of IT Service Management. benefits and challenges of ITIL 2011 Foundation. Introduction Of Service Management processes,Service lifecycle Stream. Continual Service Improvement (including 7-Step Improvement Process, Deming Cycle and the CSI Model). Application of ITIL frameworks Case Studies and Examples Introduction About Lifecycle Module: Service Strategy (SS) Service Design (SD) Service Transition (ST) Service Operation (SO) Continual Service Improvement (CSI) Introduction About Lifecycle Module: Planning, Protection and Optimization (PPO) Service Offerings and Agreements (SOA) Release, Control and Validation (RCV) Operational Support and Analysis (OSA) • 21 PMI PDU’s (Contact hours.) • Many Real time Case Study Discussed. • 2-Mock Exam to get the Overview of ITIL® 2011 Foundation. •Participants’ Handbook(APMG Course Material). • Business Lunch & Tea. • End to End Support.

Who should attend

IT professionals who are working within an organization that has adopted and adapted ITIL® and thus need to be part of an ongoing service improvement programme. This may include but is not limited to, IT professionals, business managers and business process owners.

Pre-requisites

Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization.

What you need to bring

Candidates need not bring anything to the class.

Key Takeaways

understanding of ITIL V3 framework Service management as a practice (comprehension) • The ITIL service lifecycle (comprehension) • Generic concepts and definitions (awareness) • Key principles and models (comprehension) • Selected processes (awareness) • Selected functions (awareness) • Selected roles (awareness) • Technology and architecture (awareness) • Competence and training (awareness)