ITIL provides an overview of the concepts within the ITIL best practices domain while also introducing the key ITIL processes. It provides the participants with the distinctive opportunity to receive an introduction to the concepts of ITIL and ITSM. This course explains how ITIL processes are driven by a Service Lifecycle to provide smooth functioning of organizations IT Will Describe the Process Of : ITIL Services Management ITIL Project Management ITIL Quality Management This is 2-3 Days APMG accredited course

Topics Covered

1). Understanding The Key Principles and concepts of IT Service Management. 2).ITIL Service Strategies 3).ITIL v3 2011 Foundation Concept in Details 4).Core elements of the service lifecycle approach to IT Service Management according to ITIL v3 5).ITIL Intermediate Level Training Concept Of Lifecycle Module Service Strategy (SS) Service Design (SD) Service Transition (ST) Service Operation (SO) Continual Service Improvement (CSI) 5).ITIL Capability Module: Planning, Protection and Optimization (PPO) Service Offerings and Agreements (SOA) Release, Control and Validation (RCV) Operational Support and Analysis (OSA) 6).Understanding Of ITIL-Service Operation 7).Project Management (PMP®, PRINCE2®, ACPSM, CSM®) 8).ITIL Quality Management 9).Cobit, ISO/IES 20000 Training For More Details About Courses Contact us at info.blr@futureframeworks.com

Who should attend

The Awareness course will be of interest to: IT Staff, IT and Business Executives, IT Consultants, Key Business Users, IT Developers.

Pre-requisites

Individuals who require a basic understanding of the ITIL® framework and how it may be used to enhance the quality of IT service management within an organization.

What you need to bring

Nothing

Key Takeaways

At the end of this course, the learner will be introduced to: ITIL Introduction and concepts. ITIL Terminologies IT Service Management concepts ITIL v2 versus v3 ITIL qualifications The Lifecycle approach to Service Management ITIL’s processes within the Lifecycle context