The ITIL Intermediate Level offers two principle streams of education; Lifecycle and Capability - each with their own series of certifications - and a final rationalization module, Managing Across the Lifecycle. Each of the Intermediate certifications provides candidates with the knowledge, skills and competencies required to apply or manage the application of specific areas of ITIL Best Practice, in a Service Management environment.

Topics Covered

1).ITILV3 - Lifecycle Stream The ITIL V3 Intermediate Lifecycle stream consists of five individual certifications or modules, each based on one of the ITIL Service Lifecycle phases, built around the guidance within each of the OGC core ITIL titles: a).Service Strategy b).Service Design c).Service Transition d).Service Operation e).Continual Service Improvement Each module of the Lifecycle series covers an introduction to the Service Lifecycle, the principles, processes, functions and activities within that stage of the ITIL Service Management Lifecycle, along with technology and implementation considerations. 2).ITILV3 - Capability Stream The ITIL Capability Stream consists of four individual certifications (Operations Support and Analysis, Planning Protection and Optimization, Release Control and Validation, Service Offering and Agreements), which focus on a series of clustered process activities, a).Service Offerings and Agreements (SO&A): b).Release, Control and Validation (RC&V): c).Operational Support and Analysis (OS&A): d).Planning, Protection and Optimization (PP&O): Each module of the Capability series covers an introduction to the Service Lifecycle, extensive detailed coverage of the processes, functions, roles and responsibilities,

Who should attend

These certifications will be of interest to individuals: who have, or are seeking a role that is focused in a particular area of ITIL practice, that has fairly well defined boundaries of responsibility who have an interest in, or require specialized, detailed process level knowledge who wish to gain qualifications that offer intense, specialized knowledge in one or more process areas of ITIL Best Practices who are looking to achieve a superior and well balanced knowledge of all ITIL Best Practice areas through ITIL V3 Expert Level certification, for which these modules and their accompanying credits are required

Pre-requisites

1).Candidates must hold the ITIL Foundation Certificate or V2-V3 Bridge equivalent, and 2).Candidates must attend an Accredited Training Course or Accredited equivalent following are also strongly recommended criteria, but not mandatory: 1).who are looking to achieve a superior and well balanced knowledge of all ITIL Best Practice areas through ITIL V3 Expert Level certification, for which these modules and their accompanying credits are required 2).Candidates should complete at least 12 hours of personal study, using the syllabus and relevant ITIL guides, prior to undertaking accredited training organization.

What you need to bring

Candidates need not bring anything to the class.

Key Takeaways

understanding of ITIL V3 framework Service management as a practice (comprehension) • The ITIL service lifecycle (comprehension) • Generic concepts and definitions (awareness) • Key principles and models (comprehension) • Selected processes (awareness) • Selected functions (awareness) • Selected roles (awareness) • Technology and architecture (awareness) • Competence and training (awareness)