Gururaja M S

Experienced Learning & Development (L&D) professional with 15+ years of expertise in designing and delivering impactful training programs across operations management, process improvement, and behavioral competencies. Proven success in onboarding, leadership development, and performance coaching, with hands-on experience in creating and implementing training modules using the STAR method to drive measurable results. Led diverse training sessions on communication skills, analytical thinking, team building, and client orientation, improving employee engagement and operational efficiency. Certified Training Facilitator from TCS and Lean Six Sigma Green Belt certified, with a strong background in developing SOPs, process documentation, and quality improvement frameworks. Successfully trained and mentored over 300 employees at Amazon, enhancing team performance and leadership effectiveness. Adept at collaborating with cross-functional teams to design customized training solutions aligned with business goals. Delivered high-impact workshops on email etiquette, analytical skills, customer delight, and compliance, totaling over 1,000 hours of training. Recognized for fostering a learning culture that drives business growth and employee development. Ready to offer tailored L&D solutions for businesses seeking to improve workforce performance and achieve operational excellence.