Gangadhara T S Vijendra

Reply by Gangadhara

I hope this message finds you well. I would like to address the review you left regarding our personal training sessions. As per our agreed-upon terms and conditions, which you acknowledged, the fees for the first month were to be paid in full, and the training sessions were to be completed within that month. However, we made adjustments to accommodate your request to spread the fees and complete the sessions in 1& off months instead. I understand that you were new to hiring a personal trainer and may have had some scheduling challenges. Despite that, I kept my commitment and kept time slots reserved for you from Monday to Friday evenings and Saturday and Sunday mornings. However, during the second month, there were inconsistencies in your attendance and payment, including an unexpected vacation that exceeded the agreed-upon duration. As a professional, I did my best to accommodate your requests and adjustments to our agreed-upon terms. However, when you repeatedly postponed and delayed restarting our sessions, I had to make the difficult decision to cancel your contract as per our cancellation policy. I would like to clarify that I did not refuse to return your money. As per our agreement, the fees for the completed sessions were non-refundable. I take pride in my commitment to providing quality training services and helping my clients achieve their fitness goals. I apologize if there were any misunderstandings or miscommunications along the way.