Akanksha N.

TRAINING / WORKSHOPS
â?¢ Train the Trainer Certification by I Love Mondays 2015
â?¢ NLP Practitioner Certification Program by Neoway (affiliated to NFNLP USA) 2015
â?¢ Attended Seminar on Employee Engagement by global consulting firm BlessingWhite 2010
â?¢ Training for Behavioral Event Interviewing Skills by Middle Earth Consultants 2005
â?¢ Transactional Analysis workshop by practicing psychotherapist Dr. Susan George 2005
â?¢ Storytelling by the Storywallahs
â?¢ Facilitated Speech & drama module of HELEN Oâ??GRADY by engaging with premier schools like DPS, Diamond Stone International and Little ELLY during Nov 2012 â?? Sept 2014

PROGRAMS CONDUCTED SO FAR
ï?· Personal Effectiveness
ï?· Effective Communication / body language / active listening
ï?· Goal Setting
ï?· Customer Service skills â?? greeting, need analysis, questioning, how to communicate with female
customers
ï?· How to review â?? New Manager Assimilation
ï?· Time Management
ï?· Corporate Culture and Etiquette / personal grooming / dining
ï?· Induction â?? Early settling in / Campus to Corporate programs
ï?· Feel Employable
ï?· Team Building

Learning Tools used:
ï?· Focus on high interaction; participants are called on to engage in activities and discussions
throughout the training session(s). Various media will be made use of to illustrate key learning
points, including video clips, role play and activities.
ï?· Most of all, the approach allows participants to have FUN and Learn at the same time. That way, they learn more, remember more and apply more