Information Technology Infrastructure Library (ITIL® 2011) is a set of best practices that have been collated by CCTA (Central Computer and Telecommunication Agency). This best practice guideline defines the processes for an effective IT Service Management. IT Service Management provides effective and efficient process driven management of the quality of IT services The Best practice was published first as a standard BSI 15000 and later was adopted by the ISO body and published the same as ISO 20000. These are for the organizations to be certified for ITIL® compliance. Along with the best practices some management control component was added to make it a ITIL® driven standard for the Organisations to perform effectively.

Topics Covered

1. Service Strategy (SS) 2. Service Design (SD) 3. Service Transition (ST) 4. Service Operation (SO) 5. Continual Service Improvement (CSI) 6. ITIL® Qualification scheme - a discussion 7. Mock exams

Who should attend

Who should attend? * All Project Leads and Project Managers who are part of the Outsourced IT environment * Quality team members who will form part of the verification & validation of the processes that are setup in the outsourced IT environment. * All team members of the IT Service provisioning organisation who manages the back end activities within IT, * IT department who are supposed to be managing the IT service providers and have all the controls established for effective IT governance. * Members who are aiming to be ITIL® certified (for the foundation certification).

Pre-requisites

Certification Fees: (Online EXAM fees at actual) Subject to availability of seats. Terms & Conditions Registration is first come first serve basis. Note: We have 99.3% track record of our participants clearing the ITILv3 Exam in the first attempt after following our exam prep approach.

What you need to bring

Certification Fees: (Online EXAM fees at actual) Subject to availability of seats. Terms & Conditions Registration is first come first serve basis. Note: We have 99.3% track record of our participants clearing the ITILv3 Exam in the first attempt after following our exam prep approach.

Key Takeaways

The objective is to help the participants understand the ITIL® Best practices in line with the EXIN requirement and assist them to take the online certification exam through Prometric. The participants can take the online exam given by EXIN. The participant will be able to understand the, * Strategic IT Service Management concepts * Operations IT Operational Management practices * Best ways of defining and deploying the ITSM practices in any organisation * Link between the best practices and the current methodology practiced in the work environment.